Resume

Education & Certificates

Bachelor of Arts – Studio Art

2014 University of Nebaska Omaha

Concentration: Graphic Design
Minor: Art History

Certificate – Accessibility for Web Design

2019 LinkedIn

Certificate – UX Foundations: Accessibility

2019 LinkedIn

Next-Level Leadership Training

2020 Leaders Inspired

Designer Employment

Client Resources, Inc.

2015-Present / Lead User Experience Designer

I worked both independently and collaboratively with a small team of designers, often leading the design project from beginning to end. Projects include websites and apps for several different clients, ranging from small start ups to multi-billion dollar companies. The websites and apps I designed were often our clients primary form of engagement with their customers. I worked on all aspects of the design process, begining with stakeholder interviews and user research, working through iterations of interface design and validation testing, through development handoff, and final review before being released to our clients. Many projects lead to on going partnerships which resulted in regular research, backlog grooming sessions and analysis of user feedback to determine further improvements and enhancements to the user experience.

Sole Proprietor

2010-Present / Designer / Editor / Assistant

Since 2010, I’ve operated my own freelance business. I’ve dabbled in many areas, including graphic design, motion graphics, web design, production assistant, photography and videography. My primary focus has been web design and development for individuals and small businesses. From 2013-2015, this was my full time job, up until I was sought out and offered a User Experience Designer position at Client Resources, Inc. Since being hired, I’ve continued to keep a small, select number of clients that I work for in my off hours.

West Hills Church

2009-2013 / Administrative Assistant / Designer

Primarily an administrative position, I worked designing the website and print materials for the West Hill Church Youth department. I completely redesigned and supported the youth website, managed social media engagement, and would design and print weekly and season materials for mailing and handing out during services and youth group events.

UX Experience

Summary

Through my time at Client Resources, Inc. I’ve helped develop and carry out a user experience process, in collaboration with other designers on the UX design team. I’ve also played a significant roll in choosing the tools we use and how we present and hand off deliverable to our clients and our own development team.

User Research

I prefer to conduct user research for every project I’m involved with. This research includes processing reviews, analytics, and other use data, facilitating and conducting user surveys, interviews, and focus groups as well as stakeholder surveys, interviews and focus groups. This research helps me create personas, journey maps, story maps, and create empathy for the users I am designing for.

User Interface Design

I currently am the primary interface designer, focusing my efforts on producing high fidelity mockups and and design guidelines. This process involves a combination of stakeholder input and user validation testing. The creation of these is critical in getting sign off on designs and communicating to developers what is expected.

Validation Testing

My primary experience in validation testing involves creating a high fidelity, interactive prototype that can be shared with users. Once a prototype is created, I work with users, in the form of one-on-one or focus group style testing, where each participant is walked through a set of real life scenarios and is asked to give feedback. This is one of the most important parts of the user experience design process as it ensures the product being designed meets the needs of the end user, while still meeting business goals.

Sales

I have routinely been involved with the sales process in the form of gathering information to help produce accurate estimates when assembling a proposal. Many times this involves meeting with the stakeholders, gathering information, and sometime providing customized mockups, demonstrating our design capabilities.

Apps & Websites

Industries

• Banking
• Insurance
• Health Care
• EMS
• Education/Certification
• Information Technology
• Communications
• Employee Relocation